In keeping with NHS guidelines this practice operates a ‘zero tolerance’ policy with respect to the protection of its entire staff. This means that anyone who is violent or abusive in any way to any member of staff may be removed from the practice list with immediate effect and without a second chance. Extreme cases will result in being reported to the police. This applies to all patients, all members of staff, not just the GPs and includes contact over the phone. Any patients that have to be removed from the practice list will be notified to the appropriate person at NCL/Barnet ICB.